Something out of date, something wrong, or a partnership question.
We are an independent publication and have no access to anyone's bank account, card, block settings or payments. If your issue is with your account, a declined transaction or a gambling block, the bank's in-app chat is the only route that can actually help. We cannot escalate anything on your behalf and would not be told anything if we tried.
Card acceptance and merchant blocking change without announcement. If something described here no longer matches what you see, tell us the operator, the method and what the screen said. A screenshot of the cashier or the decline message is the single most useful thing you can send, with any personal details cropped out.
The criteria are on the about page. If a page looks inconsistent with them, say which part and why. That is the kind of message that gets a page rewritten rather than defended.
One person reads this inbox. Corrections get looked at first, commercial enquiries last, and neither is a support desk. Expect a few days rather than a few hours.